Home Refund Policy

Refund Policy

Last Updated 23 July, 2025

This Refund Policy explains how refunds are handled for purchases made on Timtis (https://www.timtis.com), an online learning platform specialized in teaching trending AI tools. By purchasing any course, subscription, or service from Timtis, you agree to the terms outlined below.

1. General Overview

Timtis offers digital learning content, including online courses, tutorials, and learning resources related to AI tools and workflows. Since access to course content is usually granted immediately after purchase, refunds are limited and subject to the conditions described in this policy.

2. Eligibility for Refunds

2.1 Timeframe for Refund Requests

Unless otherwise specified on a specific course or offer page, learners may request a refund within a limited period from the date of purchase. For standard purchases, the following guidelines apply:

  • Refund requests must typically be made within 7 days of purchase.
  • After this period, all payments are considered final and non-refundable.

You may adjust this timeframe based on the specific policies or offers you choose to provide to your users.

2.2 Conditions for Approval

Refunds may be considered in the following situations:

  • You are unable to access the course due to a technical issue from our side.
  • You were charged more than once for the same course or subscription.
  • You purchased the wrong course by mistake and have not consumed a significant portion of the content (e.g., not completed a large number of lessons or downloaded substantial materials).

3. Non-Refundable Situations

Refunds will generally not be provided in the following cases:

  • You have completed most or all of the course content.
  • You request a refund after the specified refund window has expired.
  • You claim dissatisfaction without providing any clear feedback or reasonable explanation.
  • Promotional, discounted, or limited-time offers that are clearly marked as non-refundable.
  • Access purchased through third-party platforms or partners where their separate refund policies apply.

4. Subscription Plans (If Applicable)

If Timtis offers recurring subscription plans for access to multiple courses or learning resources, the following may apply:

  • Subscription fees already charged for the current billing period are usually non-refundable.
  • You may cancel your subscription at any time to avoid future charges.
  • In rare cases of billing errors or duplicate charges, a refund or credit may be granted after review.

5. How to Request a Refund

To request a refund, please contact us using one of the following methods with your order details:

  1. Contact Form: Visit our Contact Us page and submit your refund request, including your name, email address, course name, and transaction details.
  2. Email: Send an email to [email protected] with your purchase information and the reason for your refund request.

Our team will review your request and respond within a reasonable timeframe, usually within a few business days. Additional information may be requested to verify your identity and transaction.

6. Processing of Approved Refunds

If your refund request is approved:

  • The refund will be processed to the original payment method used at the time of purchase, wherever possible.
  • Processing times may vary depending on your bank, card provider, or payment gateway, typically taking a few business days.
  • In certain cases, store credit or course access adjustments may be offered as an alternative to a monetary refund.

7. Third-Party Payments

If you purchased access to Timtis courses through a third-party platform, marketplace, or partner, their refund policies may apply instead of, or in addition to, this Refund Policy. In such cases, you may need to contact the third-party provider directly to request a refund.

8. Policy Updates

Timtis reserves the right to modify or update this Refund Policy at any time without prior notice. Your continued use of our Website and services after such changes indicates your acceptance of the updated policy.

9. Contact Us

If you have any questions about this Refund Policy or need assistance with a specific order, you can reach us at:

  1. Contact Form: https://www.timtis.com/contact-us/
  2. Email: [email protected]